{"id":15208,"date":"2017-08-05T00:00:00","date_gmt":"2017-08-05T00:00:00","guid":{"rendered":"https:\/\/clearway.vanillabeancreative.com\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/"},"modified":"2024-04-05T11:16:35","modified_gmt":"2024-04-05T11:16:35","slug":"typical-late-payment-excuses-and-how-to-deal-with-them","status":"publish","type":"post","link":"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/","title":{"rendered":"Typical Late Payment Excuses and How To Deal With Them"},"content":{"rendered":"<p>Late payment excuses, most business owners have had them but should you give your customer the benefit of the doubt or have a strategy in place to deal with them? In our experience it should be the latter which is why we have put together this mini guide to how to deal with the typical late payment excuses.\u00a0<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b>\u201c<\/b><b>I am disputing the amount owed<\/b><b>\u201d<\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>Many customers who try and wriggle out of their payment obligations will go down the route of disputing payment. This can be tricky to get around and is often a delaying tactic. To combat this, it is important to first establish what that dispute is and whether it is genuine. If it isn\u2019t make sure you gather detailed evidence to support your case.\u00a0<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b>\u201c<\/b><b>I didn\u2019<\/b><b>t receive you<\/b><b>\u00a0invoice<\/b><b>\u201d<\/b><b>\u00a0<\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>Another convenient excuse used by clients is to claim they didn\u2019t get an email with your invoice. There is a chance this could be a genuine excuse but to make sure, request a \u2018read receipt\u2019 so that you have proof your email was picked up. You could also send you invoice by mail which requires a signature. If your customer avoids both then you may have a problem and again you will need to gather evidence to support a future claim.\u00a0<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b>\u201cOur director\u00a0<\/b><b>has died\u201d\u00a0<\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>This is obviously a rare but tricky one to deal with. You will need to be sympathetic if the excuse happens to be genuine but you should still try to recover what is owed if for example there are other directors but if the company dies with its owner then you will need to seek legal advice on the best course of action or to see if there is any way to recover debts.<\/p>\n<p>To speak to one of our debt recovery team please call 0800 002 9049<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Late payment excuses, most business owners have had them but should you give your customer the benefit of the doubt or have a strategy in place to deal with them? In our experience it should be the latter which is why we have put together this mini guide to how to deal with the typical&#8230;<\/p>\n","protected":false},"author":12,"featured_media":16067,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[7],"tags":[],"area":[50],"class_list":["post-15208","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","area-evictions-debt-recovery"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Typical Late Payment Excuses and How To Deal With Them - Clearway<\/title>\n<meta name=\"description\" content=\"Typical Late Payment Excuses and How To Deal With Them - Read the full story here at Clearway - leaders in property protection - securing tomorrow today.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Typical Late Payment Excuses and How To Deal With Them - Clearway\" \/>\n<meta property=\"og:description\" content=\"Typical Late Payment Excuses and How To Deal With Them - Read the full story here at Clearway - leaders in property protection - securing tomorrow today.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/\" \/>\n<meta property=\"og:site_name\" content=\"Clearway\" \/>\n<meta property=\"article:published_time\" content=\"2017-08-05T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-05T11:16:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.clearway.co.uk\/wp-content\/uploads\/2021\/01\/debt-recovery.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"562\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"The Clearway Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"The Clearway Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/\",\"url\":\"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/\",\"name\":\"Typical Late Payment Excuses and How To Deal With Them - Clearway\",\"isPartOf\":{\"@id\":\"https:\/\/www.clearway.co.uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.clearway.co.uk\/wp-content\/uploads\/2021\/01\/debt-recovery.jpg\",\"datePublished\":\"2017-08-05T00:00:00+00:00\",\"dateModified\":\"2024-04-05T11:16:35+00:00\",\"author\":{\"@id\":\"https:\/\/www.clearway.co.uk\/#\/schema\/person\/eca7aae39ad59fdc8ce1bc680f739949\"},\"description\":\"Typical Late Payment Excuses and How To Deal With Them - Read the full story here at Clearway - leaders in property protection - securing tomorrow today.\",\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/#primaryimage\",\"url\":\"https:\/\/www.clearway.co.uk\/wp-content\/uploads\/2021\/01\/debt-recovery.jpg\",\"contentUrl\":\"https:\/\/www.clearway.co.uk\/wp-content\/uploads\/2021\/01\/debt-recovery.jpg\",\"width\":1000,\"height\":562},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.clearway.co.uk\/#website\",\"url\":\"https:\/\/www.clearway.co.uk\/\",\"name\":\"Clearway\",\"description\":\"Temporary and Fixed Technology Solutions, Vacant Property Services and solutions.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.clearway.co.uk\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.clearway.co.uk\/#\/schema\/person\/eca7aae39ad59fdc8ce1bc680f739949\",\"name\":\"The Clearway Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.clearway.co.uk\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c8148025faf8936f6a5d1d19204a8a64bb211d00bb1ebe67efecf6e314e360c8?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c8148025faf8936f6a5d1d19204a8a64bb211d00bb1ebe67efecf6e314e360c8?s=96&d=mm&r=g\",\"caption\":\"The Clearway Team\"},\"sameAs\":[\"https:\/\/www.clearway.co.uk\/\",\"https:\/\/www.linkedin.com\/company\/theclearwaygroup\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Typical Late Payment Excuses and How To Deal With Them - Clearway","description":"Typical Late Payment Excuses and How To Deal With Them - Read the full story here at Clearway - leaders in property protection - securing tomorrow today.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/","og_locale":"en_GB","og_type":"article","og_title":"Typical Late Payment Excuses and How To Deal With Them - Clearway","og_description":"Typical Late Payment Excuses and How To Deal With Them - Read the full story here at Clearway - leaders in property protection - securing tomorrow today.","og_url":"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/","og_site_name":"Clearway","article_published_time":"2017-08-05T00:00:00+00:00","article_modified_time":"2024-04-05T11:16:35+00:00","og_image":[{"width":1000,"height":562,"url":"https:\/\/www.clearway.co.uk\/wp-content\/uploads\/2021\/01\/debt-recovery.jpg","type":"image\/jpeg"}],"author":"The Clearway Team","twitter_card":"summary_large_image","twitter_misc":{"Written by":"The Clearway Team","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/","url":"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/","name":"Typical Late Payment Excuses and How To Deal With Them - Clearway","isPartOf":{"@id":"https:\/\/www.clearway.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/#primaryimage"},"image":{"@id":"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/#primaryimage"},"thumbnailUrl":"https:\/\/www.clearway.co.uk\/wp-content\/uploads\/2021\/01\/debt-recovery.jpg","datePublished":"2017-08-05T00:00:00+00:00","dateModified":"2024-04-05T11:16:35+00:00","author":{"@id":"https:\/\/www.clearway.co.uk\/#\/schema\/person\/eca7aae39ad59fdc8ce1bc680f739949"},"description":"Typical Late Payment Excuses and How To Deal With Them - Read the full story here at Clearway - leaders in property protection - securing tomorrow today.","inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.clearway.co.uk\/news\/typical-late-payment-excuses-and-how-to-deal-with-them\/#primaryimage","url":"https:\/\/www.clearway.co.uk\/wp-content\/uploads\/2021\/01\/debt-recovery.jpg","contentUrl":"https:\/\/www.clearway.co.uk\/wp-content\/uploads\/2021\/01\/debt-recovery.jpg","width":1000,"height":562},{"@type":"WebSite","@id":"https:\/\/www.clearway.co.uk\/#website","url":"https:\/\/www.clearway.co.uk\/","name":"Clearway","description":"Temporary and Fixed Technology Solutions, Vacant Property Services and solutions.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.clearway.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.clearway.co.uk\/#\/schema\/person\/eca7aae39ad59fdc8ce1bc680f739949","name":"The Clearway Team","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.clearway.co.uk\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c8148025faf8936f6a5d1d19204a8a64bb211d00bb1ebe67efecf6e314e360c8?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c8148025faf8936f6a5d1d19204a8a64bb211d00bb1ebe67efecf6e314e360c8?s=96&d=mm&r=g","caption":"The Clearway Team"},"sameAs":["https:\/\/www.clearway.co.uk\/","https:\/\/www.linkedin.com\/company\/theclearwaygroup\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.clearway.co.uk\/wp-json\/wp\/v2\/posts\/15208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clearway.co.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.clearway.co.uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.clearway.co.uk\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.clearway.co.uk\/wp-json\/wp\/v2\/comments?post=15208"}],"version-history":[{"count":2,"href":"https:\/\/www.clearway.co.uk\/wp-json\/wp\/v2\/posts\/15208\/revisions"}],"predecessor-version":[{"id":19625,"href":"https:\/\/www.clearway.co.uk\/wp-json\/wp\/v2\/posts\/15208\/revisions\/19625"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.clearway.co.uk\/wp-json\/wp\/v2\/media\/16067"}],"wp:attachment":[{"href":"https:\/\/www.clearway.co.uk\/wp-json\/wp\/v2\/media?parent=15208"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.clearway.co.uk\/wp-json\/wp\/v2\/categories?post=15208"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.clearway.co.uk\/wp-json\/wp\/v2\/tags?post=15208"},{"taxonomy":"area","embeddable":true,"href":"https:\/\/www.clearway.co.uk\/wp-json\/wp\/v2\/area?post=15208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}