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commercial tenant rights

Financial Recovery Services

Clearway provides debt recovery and collection services that help landlords, property managers and businesses recover unpaid rent, service charges and outstanding invoices through compliant financial recovery and enforcement processes.

Property professionals dealing with absconding tenants and arrears often face immense pressure, compounded by increasing cash flow issues, the looming prospect of court fees, and the inability to recover debts owed without incurring additional time, cost, and stress.

Our professional financial recovery teams are here to help, ensuring you get the money you are owed as quickly as possible – always supported by experts in the right legal processes.

Recover Unpaid Commercial Rents, Service Charges and Arrears Fast

Commercial debt recovery is the process of collecting unpaid debts from businesses or individuals, including unpaid invoices and tenant arrears, to improve cash flow for landlords and businesses.

Commercial landlords, property owners and business site managers often experience late payments, rental arrears, defaults on service charges and other non-payment situations that can be stressful, costly, and time-consuming to resolve.

In many scenarios, if a tenant absconds, fails to maintain the property, or refuses to comply with payment orders, the situation can escalate into formal court proceedings, which may take months and carry significant legal expenses. This is where we can help.

Clearway’s comprehensive commercial financial recovery services span all debt-related matters. We provide an efficient, prompt, and effective solution, with full legal compliance, support, and guidance to ensure you select the best recovery strategy.

  • Comprehensive support from one team
  • Tenant tracing, legal action and enforcement
  • Tailored to commercial professionals and firms
  • Multiple recovery routes available
  • Full compliance guarantees
  • Risk-free, no-collection, no-fee services
  • Protect cash flows quickly
  • Integrate security and financial recovery

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Exhausted With Prolonged Attempts to Recover Overdue Funds?

Acting quickly can make all the difference, and we recommend calling our highly experienced financial recovery teams, who will take over the process and ensure your finances are recouped without further delay

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Who Do We Provide Financial Recovery Services For?

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Commercial Landlords

Commercial Landlords

Helping commercial investors and landlords recover rental arrears owed by business tenants, and enforcing obligations set out in lease agreements, including those that apply post-eviction.

Clearway Property Risk Assessment

Property Management Companies

Property Management Companies

Ensuring property managers have dedicated assistance when dealing with multiple problematic tenants or several simultaneous instances of significant or ongoing arrears.

Corporate Clients

Corporate Clients

Supporting corporations that are struggling to recoup unpaid invoice balances or debts from other commercial entities, ensuring they understand the fastest route to recovering these finances.

personal evicting a tenant with legal grounds

Legal and Insolvency Partners

Legal and Insolvency Partners

Providing professional financial recovery services for legal clients who require support with enforcing possession orders, CCJs, and other court-mandated instructions.

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Housing Associations and Residential Landlords

Housing Associations and Residential Landlords

Supporting landlords and housing associations in tracing absconded tenants, tracking down non-responsive previous tenants, and ensuring the recovery of unpaid service charges.

Our Financial Recovery Services

As commercial property management experts with decades of knowledge, our skilled, approachable financial recovery and enforcement teams can provide independent guidance and support with multiple options to help you recover the funds owed to you.

Commercial Rent Arrears Recovery (CRAR)


Rent arrears are perhaps the most common financial problem for commercial landlords, and the right approach will depend on the circumstances. However, the Enforcement Act 2007 provides multiple ways to recover bad debts.

 

We are confident that we can determine the right ways to recover your rental debts owing through repayment agreements, pursuing a favourable court order, or filing a legal charge to protect your rights.

 

CRAR services are always tailored to your requirements and desired results, including:

 

  • Tenant investigations, tracing, and financial standing checks
  • Risk assessments to vet the suitability of prospective new tenants
  • Up-to-date progress reports to keep you abreast of our recovery activities
  • Filing legal charges to recoup debts through asset seizures
  • Entering into a formal dialogue with non-paying tenants
  • Issuing reminders and progressive enforcement notices

 

Where a tenant absconds, refuses to vacate the building, or is not responsive to demands for payment, we can also represent your interests and advise on the available next steps, including court-ordered evictions.

Once your debt has been settled and the property vacated, Clearway can provide a range of security solutions and risk prevention services, including mobile patrols, steel security doors, CCTV surveillance and vacant property alarms to prevent a recurrence and ensure previous tenants have no further access to your building.

Service Charge Arrears Recovery (SCAR)


The legal processes for recovering service charges differ from those relevant to rental arrears. However, we can combine both services within one instruction to ensure you have comprehensive support in recovering all debts owed.

 

SCAR is commonly necessary alongside commercial rent arrears recovery, where tenants have failed to keep up to date with their obligations, breached the terms of their rental agreement, or absconded, leaving their landlord with multiple unpaid debts.

 

As with CRAR, Clearway’s SCAR service is based on no fee if we are unsuccessful in recouping the monies owed to you, ensuring you have zero risk and are not exposed to escalating costs due to your tenant’s non-payment.

 

We deploy an experienced team of recovery managers to assess the right approach, create a strategy, and liaise with you at each stage to ensure you are happy with the recovery processes we believe are most suitable.

 

In many cases, service charges can be recovered quickly by tracing absconding tenants or the appropriate business owner and issuing a formal Letter Before Action to notify the debtor that any further failure to pay the balance in full or enter into an acceptable repayment plan will result in legal action.

 

Where commercial landlords are trying to manage a dispute, Clearway can signpost you to specialist commercial property solicitors who can examine the terms of the rental agreement, advise on your legal rights, and ensure you have the full support of the courts.

Pre-Legal Financial Recovery (PLFR)


Pre-legal financial recovery can be an excellent option where you have been unable to chase payment of outstanding debts from any commercial or residential tenants or clients, recovering amounts due related to:

 

  • Rental arrears
  • Service charge arrears
  • Unpaid invoices

 

We offer our standard no-fee in the event of a non-collection. Clearway can pursue any debt owing to you, with professional advice, support, and recovery processes, including deploying enforcement agents where necessary.

 

Opting for a pre-legal process often negates the need to refer to the court system to resolve the matter. It achieves a faster, more favourable outcome, minimising the impacts on your business and cash flow.

 

Our services include debt collection, including cases that date back up to six months, individual tracing investigations to locate debtors, risk evaluations to determine the financial position of the non-payer and a full spectrum of enforcement proceedings.

 

The most suitable solution could be issuing a Possession Order, filing for a CCJ, pursuing an eviction, or issuing a Writ of Control – we can provide tailored guidance to ensure you are comfortable with whichever course of action we propose.

Site Access Control


Controlling access to any perimeter is essential for the security of the building, the equipment and the personnel working on site. By implementing effective access control, you can keep your staff and the public safe, your site secure and avoid the unwanted costs and stress of theft and vandalism.

 

Access control solutions from Clearway can cover turnstile-type cabins, appointing manned guards and implementing biometric or keycard readers to ensure only verified personnel can gain entry.

 

Site Access Control

Commercial Rent Arrears Recovery (CRAR) Service

Key Features of Financial Recovery Services

    Key Features

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    Recover Unpaid Debts Quickly and Without Unnecessary Cost

    Our financial recovery specialists get to work immediately, recognising that absconding tenants and unpaid debts can have serious repercussions.

    Recoup All Arrears Including Rent and Service Charge Arrears

    We ensure our clients have the option to combine instructions, without needing to pursue recovery of service charges and rental arrears separately.

    Independent Advice Around Pre-Legal Recovery vs Court Action

    Clearway’s in-house advisers and legal partners offer guidance to ensure you have clarity over the right way forward, whether pre-legal or court action.

    Access Tenant Tracing and Status Reports to Expedite Recovery

    Tracing tenants quickly and issuing legally compliant correspondence speeds up the recovery process considerably, and we keep you in the loop at every stage.

    Risk-Free Options to Pursue Debts of Varied Amounts

    Many landlords assume that financial recovery is too costly and unreliable to pursue, and they accept that they will never recoup lost funds, even when this severely impacts their profitability. We ensure this isn’t the case.

    Combined Financial Recovery and Post-Eviction Security

    As long-established experts in property security, we can recommend the best solutions, safeguards and tenant checks to avoid the prospect of future arrears.

    How Financial Recovery Services Work in Action

    Consult With Our Financial Recovery Team

    Step one is to contact our financial recovery professionals, where we’ll gather all the information we need about your situation, including the nature of the tenant, the amount owing, the type of arrears, and how you would like us to assist.

    Assess Any Action or Orders Already Taken

    We’ll review any previous actions, including court orders or CCJs issued, communications with the tenant, or attempts to trace them that haven’t been successful.

    Recommend a Recovery Strategy

    Recovery plans will always depend on multiple factors, and we’ll offer independent input based on the routes we believe will be fastest, stand the best chance of recovering all funds, or will protect your cash flow from serious shortages.

    Pursue Arrears on Your Behalf

    Once you instruct us to proceed, we will begin the agreed-upon processes, tracing tenants, issuing pre-legal notices, appointing legal representatives, carrying out evictions or securing court orders as appropriate.

    What To Expect

    Commercial Financial Recovery from Clearway

    How Do We Approach Financial Recovery for Property Sector Clients?

    Assess the Pros and Cons of Legal Action

    It’s common for court proceedings to be costly and time-consuming, and we evaluate the options to pursue alternative recovery methods where these are possible and suitable.

    Ensure Absconding Tenants Cannot Disappear

    Professional tenant tracing enables us to locate and identify tenants in a wide range of circumstances, including where landlords or businesses have previously been unable to make contact.

    Providing No-Collection No-Fee Services

    Our fee structures make it easier for property professionals to pursue the funds they are owed, without upfront charges that could add to the strain of cash flow issues.

    Post-Recovery Advice

    When you’ve evicted a tenant, spent time pursuing debts, and needed to appoint a financial recovery expert to recoup arrears, the last thing you need is a repeat problem. We can suggest security measures to ensure your property portfolio is fully protected.

    Key Problems Financial Recovery Services Resolve

    We know that bad debts and non-payments can be detrimental to commercial property businesses in countless ways, causing cash flow issues, impacting landlords’ ability to maintain other portfolio properties, or leaving them with units that require considerable work and investment to bring back into good condition.

    If any of the following headaches sound familiar, we encourage you to get in touch at your earliest convenience.

    You Have Tenants or Businesses That Aren’t Paying Rent, Service Charges or Invoices


    You might have one or numerous tenants or clients who haven’t paid their rent, service charges or invoices on time, and want a fast, cost-effective way to recover all amounts owing without letting this have a further detrimental impact on your own business.

    You’ve Had Tenants Disappear Without Paying Debts and Haven’t Been Able to Trace Them


    You’ve discovered tenants have vanished overnight or have suddenly left the property, leaving you with unpaid arrears and without a reliable way to locate them to pursue financial recovery orders.

    You’ve Seen Arrears Build Up Quickly, Causing Problems With Cash Flow


    You’ve been left with significant debts owing, and this is beginning to create ongoing issues with other aspects of your business, or to impact your own ability to pay overheads and expenses on time.

    You’re Worried That Financial Recovery Is Too Expensive But Want to Recoup Funds You Are Rightly Owed


    You’ve been affected by non-payment of rent, service charges or invoices and need a solution that won’t cost more than the arrears, and that won’t carry an upfront, non-refundable charge.

    You Believe That You’ll Have to Take a Case to Court and This Will Be Too Slow and Costly


    You’re concerned about the cost of legal proceedings, but can’t see any other way forward that will uphold your rights and ensure the arrears owed are paid to you.

    Your Tenant’s Unpaid Debts Are Affecting Other Properties in Your Portfolio


    Cash flow shortages are hindering your ability to pay for maintenance or upgrades to other assets, or you’re struggling to cover the gap in your finances caused by tenant arrears.

    You’ve Had a Tenant Abscond, Leaving a Property Vacant and Unprotected Unexpectedly


    You have a property that is suddenly empty, without having made any provisions for this, and have concerns that the premises will become the target of criminals, squatters or vandals.

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    What Our Clients Say

    Fisher German LLP

    July 2025

    Great Service and Rapid Response

    I have been using Clearway for over 5 years. One of the standout features of Clearway is their rapid response time.

    Axis Europe

    July 2025

    Can’t Commend Them Enough

    The guys were very polite, friendly and professional in their whole attitude. They worked very hard & did a great job!- Can’t commend them enough!

    John Fisher S&C Slatter

    July 2025

    Huge Thanks

    A huge amount of thanks goes to ‘Clearway’ for their exemplary conduct and unwavering commitment to the safety of my site management, site operatives and construction site.

    Why Choose Clearway for Financial Recovery Services?

    Our financial recovery teams recognise that arrears can be incredibly stressful, and that a fast, efficient and legally sound service is essential to ensure you have the help you need.

    We work transparently and quickly, with extensive know-how about all of the legalities and recovery options best suited to your specific situation.

    Decades of Expertise in Financial Recovery and Property Security


    Clearway has been operating as a sector-leading provider of financial recovery services for many years, alongside our well-established services in vacant property security, tenant evictions, business and tenant tracing, and pre-tenancy background assessments

    No-Risk Financial Recovery to Relieve Cash Flow Strain


    Risk-free pricing ensures that the problems caused by arrears are contained, with the option to instruct our financial recovery teams on a no-recovery, no-fee basis, thereby eliminating the risk of paying initial charges only to find that arrears cannot be recovered.

    Established Specialists in Recovery Action and Enforcement


    Enforcement action is always best performed by licensed, certified professionals who can liaise directly with tenants, uphold court orders, return properties to ownership of the landlord or business, and see the process through to successful recovery.

    Protecting Clients From Legal Liability or Non-Compliance


    We work alongside our legal advisory partners to ensure our clients are always inside the law, whether they are pursuing unpaid rental charges, tracing absconding residential tenants, pursuing court orders to recover tenant goods, or enforcing a CCJ.

    Download Our Financial Recovery Brochure

    What Do Our Financial Recovery Experts Say?

    Unpaid debts aren’t just a challenge – they can have a material impact on the ability of a reputable landlord, company or business to continue trading or functioning. They can also have reputational and secondary effects on other property assets.

     

    Financial recovery services are adapted to you, with complete compliance assurance, and ongoing support with tenant risk assessments to protect you from any issues in the future.

    Mike Clarke

    Commercial Enforcement Director

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    Frequently Asked Questions

    What Is the Difference Between CRAR and SCAR?


    CRAR relates to commercial rent arrears, whereas SCAR is a defined process to recover service charge arrears. Whilst it’s vital that landlords and property businesses follow the right statutory process, we combine both services. Clearway can act under one instruction to ensure you aren’t left picking which debt to pursue or needing to action two separate instructions.

    Can I Recover Debts Without Going to Court?


    In many cases, there are options to avoid the time and costs of formal court proceedings. These include court orders that don’t require both parties to attend in-person hearings, pre-legal action before a court appearance becomes necessary, and out-of-court liaison with defaulting tenants on your behalf.

    How Long Do I Have to Pursue an Unpaid Debt?


    Generally, we can represent a client who has an unpaid debt that fell due at any time within the last six months. However, if you have a more recent or older debt you believe remains recoverable and payable, you are welcome to get in touch for more personalised advi

    Do I Need a Solicitor, or Can Clearway Handle Everything?


    You may not need a solicitor, depending on the nature of the dispute or the amount owing. Still, we work alongside specialist solicitors who can examine your rental agreements and contracts, ensure you are aware of your legal rights, and help answer any questions you may have.

    Can You Secure My Property Once Debts Are Recovered?


    Absolutely – we offer a full range of property security services, from alarms and surveillance to regular security patrols, static safeguards like steel security doors and windows, and 24/7 monitoring services to prevent intruders or previous tenants from accessing the property.

    Can I Legally Seize Assets When a Tenant Fails to Pay Rent on a Commercial Property?


    If necessary, we can secure a Schedule 12 compliant Warrant or Writ that provides the legal right to take control of goods and sell them to recover debts owed to you.

     

    There are specific procedures in place, and we strongly recommend working with a professional financial recovery agent to ensure any assets are seized legally and that the appropriate regulations are followed.

    What Is Pre-Legal Financial Recovery?


    PLFR involves a range of recovery actions that can avoid the need to pursue a court order to recover debts owing – it is often the fastest and most convenient solution for businesses and commercial landlords dealing with unpaid rent, service charges, and other fees.

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